|
Q.
What does the little star with Top Service mean?
A. Nearly all Yahoo! Stores have good customer satisfaction
ratings, but those with a star are the BEST OF THE BEST, with at least
95% positive ratings.
Q:
Do you make custom logos or custom pins?
A: YES! We truly enjoy
the process of working with you to design your custom logo or pin. We
will be happy to provide you with a time and cost estimate for any project quantity of 12 and over.
It's best if you
contact us by phone to discuss your custom order if it needs clarification.
For those of you who wish to reproduce an item, we may need permission
if it is copyrighted. We hope you understand that we will do everything
to meet your requirement and deliver a product that meets your approval.
Unfortunately custom orders or any item that is ordered "customized" MAY
NOT be returned. In the 20 years we have been in business, we have rarely
(only once) had a customized order not meet with the customer's satisfaction.
If we think that your design won't work in crystal, we will make another
recommendation.
Q:
How safe is it to shop here?
A: We have a very secure
site through Yahoo - one of the most secure sites on the Internet. BUT
if you feel more comfortable not using e-mail to submit your credit card, you may call
425-398-7204 - 9am-5pm Pacific time. We want to make it easy for you to
do business with us and will gladly accommodate your needs. WE WILL NEVER SEND YOU AN EMAIL WITH AN ATTACHMENT - UNLESS WE HAVE PREVIOUSLY DISCUSSED IT FIRST. OCCASIONAL SPECIAL EMAILS FROM CrystalPersuasions.Com ARE SAFE TO OPEN.
Q:
Can we use the "FREE" E-Mail addresses when placing an order?
A: Yes, 24 hours a
day. Be sure we can contact you if we have a question so that we can expedite
your order. We want to provide you with the best customer service.
Q.
What should we do with damaged items?
A: Orders received by the customer damaged in any way, should be reported
at once to the delivering carrier. In general the delivering carrier will
pay you for your loss. Then contact us for further instructions. We will
reship duplicate (in stock) item(s), if instructed to do so but that cost
will be your responsibility. We will work with you to resolve any issue
of concern.
Q.
What if my items are defective?
A: Please contact us
immediately for items that arrive undamaged by the carrier but are defective
in some other way. We will make it right! Please contact us for an authorization
number so we can expedite your return. You will NEED an authorization
number to return your item.
|
| A few
unsolicited testimonials from satisfied customers... |
|
"I just wanted to compliment you on your excellent product and customer
service. The balloon earrings are perfect.
I will definitely be purchasing from Crystal Persuasions again."
~Mary
"Just to let you know, our quartet did very well at our recent national competition. We finished in the top 10 in the country, and received a trophy for best new quartet. I think it was largely due to the lovely lapel pins you made for us, although I think our singing also had something to do with it."
~Mark
"I just needed to take a moment to thank you for the fabulous job you did with my custom pin. The first day alone, at least 12 people asked me about my business! I went to the company meeting that evening and boy did I sell out!"
~ G. Banks
"I
wore my pin yesterday to Costco and it took me almost 2 hours to
get out of there, I had so many people ask me about my business!
I already have 22 follow up calls to make!"
~ L. Kirkham
|
|
